Oh no! We are so sorry to hear that. Please email us a photograph of the damaged item, a brief description with your order number, full name, serial number (begins with S/N and found on the solar panel side of the Luci, model name (EMRG, Color, Outdoor 2.0), mailing address and phone number to firstname.lastname@example.org. MPOWERD will determine the best resolution based on when the order was purchased and the description of damage. We may ask to have the product shipped to our office so that our Product team can inspect it.